Stakeholder engagemen਀縀 Maintaining open and honest dialogue with various stakeholder groups is an essential component to our business and furthers our mission to deliver honest financial products that improve lives. We engage with a diverse group of stakeholders, including our employees, consumers, merchant partners, investors, regulators, and communities. We value stakeholder feedback and use it to both inform our business strategy and to better understand stakeholder needs, priorities and expectations.਀⨀ We also recognize stakeholders’ interest in timely information concerning our ESG program and activities and plan to continue to provide information through regular updates to our ESG Report.਀⨀ A昀昀irm regularly interacts with stakeholders using a variety of mechanisms, including in-person and virtual meetings, social media, outreach, and community events. The following highlights some of the ways in which A昀昀irm engages each key stakeholder group: Merchant Partner Regulator Customer feedback sharin Regulatory reportin Self-service porta Responding to regulatory inquirie Retailer suppor Ongoing dialogue with A昀昀irm’s Government Ad hoc meetings via phone,†⠀ Relations tea email and in-person Meeting with state regulator Attending policy events Employee Communitie Daily online forums†⠀ A昀昀irm Cares Foundatio (Slack channels, intranet Employee volunteer program Regular company-wide meetings†⠀ Dialogue with consumer groups to promote with leadershi greater access to responsible credit Performance and development review Employee engagement survey Employee Resource and†⠀ Community Groups Consumer Investor Customer satisfaction survey Customer suppor Investor meetings and conference Dispute managemen Quarterly earnings call Social medi Other engagement (see “Stockholder Self-service portal and A昀昀irm app Engagement” below) Our public policy stakeholder engagement activities are overseen by our Government Relations and Public Policy team. We engage policymakers, regulators and legislators on matters of interest to A昀昀irm and comply with all applicable state and federal laws and regulations when we do so. 2024 ESG REPORT 13